Privacy policy
▶ HandmadeWallArt Privacy Policy
This Privacy Policy explains how HandmadeWallArt ("we", "us", "our") collects, uses, and protects your personal information when you purchase, contact, or interact with us through our website (www.handmadewallart.com). By using our services, you agree to the terms outlined below. If you do not agree, please discontinue use of our website.
We may update this Privacy Policy periodically. Any changes will be reflected with an updated date at the top of this page.
1. Information We Collect
To fulfill your order, we may collect the following information:
- Name
- Email address
- Shipping address
- Payment information
- Order details
- Phone number (for delivery purposes)
- Any additional personal information you provide when contacting us directly
2. Why We Need Your Information and How We Use It
We collect and use your information for the following purposes:
- To process and fulfill your order
- To communicate with you regarding your order or inquiries
- To provide customer support
- To comply with legal and tax obligations
- To improve our services
3. Sharing Your Information with Third Parties
We share your personal information with third parties only when necessary to:
- Fulfill your order (e.g., shipping companies, payment processors)
- Comply with legal requirements
- Prevent fraud and ensure security
- Facilitate business transfers (e.g., mergers or sales)
We take all reasonable measures to ensure your data is handled securely by third parties.
4. How Long We Store Your Information
We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Typically, we store data for up to 5 years unless a longer retention period is required by law.
5. International Transfers of Data
Your information may be stored and processed outside your country of residence, including jurisdictions with different data protection laws. If we transfer your information outside of the EU, we rely on legal safeguards such as Privacy Shield.
6. Your Rights
If you are a resident of the EU or other applicable regions, you have the following rights:
- Right to Access: Request a copy of your personal data.
- Right to Modify or Delete: Request corrections or deletion of your data.
- Right to Object: Object to certain data uses, such as marketing communications.
- Right to Complain: File a complaint with your local data protection authority.
To exercise your rights, contact us via the email below.
7. Shipping and Order Policies
- Please provide a valid phone number during checkout. If any issues arise during shipping, the courier may need to contact you. Delays caused by missing phone numbers are the customer's responsibility.
- When receiving your order, inspect the package in the presence of the courier. If damage is detected, request a "Damage Determination Document" from the courier. This document is essential for processing refunds on insured shipments.
8. Items That Cannot Be Returned or Exchanged
Due to the nature of our products, we cannot accept returns or exchanges.
Non-returnable items include:
-
Custom or personalized orders, including handmade oil paintings
-
Sale items
9. Contact Us
For all privacy-related inquiries, please contact us at:
📧 hello@hwaworks.com
Thank you for your trust in HandmadeWallArt! ✨